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What is an effective way to reach a participant who is hostile or withdrawn?

  1. Ignoring them

  2. Challenging them in front of the group

  3. Connect on a personal level

  4. Asking them to leave

The correct answer is: Connect on a personal level

Connecting on a personal level is an effective way to reach a participant who is hostile or withdrawn. This option allows for building trust and understanding between you and the participant, potentially decreasing their defensiveness and increasing their engagement. Ignoring them may only escalate their behavior, while challenging them in front of the group or asking them to leave may further isolate them and make them feel more hostile or withdrawn. In contrast, connecting on a personal level shows empathy and understanding, and can help open up communication and foster a more positive relationship.